We have a duty of care to our community
View this post on Instagram
Good evening everyone, If you’re from the UK we’re sure you’re aware by now that PM Boris Johnson has announced that the UK is going on lockdown for 3 weeks. This could definitely affect our delivery service and we will be keeping everyone updated. We highly recommend that you do not pick Next Day Delivery when checking out as we cannot guarantee that your delivery will arrive in this time frame. Of course we expected a more positive launch post, but it’s important that we are transparent with our customers We know these times can be extremely difficult, we’ve never faced a time like this. So, we have a few surprises to help keep you guys entertained over these next 3 weeks. Keep indoors, keep safe ❤️
As global concern about the current Covid-19 outbreak grows, we're doing our best to keep everyone healthy and safe.
We care about the wellbeing of all customers, communities and businesses, and we are taking necessary pre-cautions to ensure that orders can be fulfilled without putting our suppliers, partners or small business at risk. This means that for the time being we may have to change our delivery and shipping methods. We've listed a few things that may change because of this.
DELIVERY AND SHIPPING
As we are a UK based business, we will not be shipping internationally (i.e. outside of the UK) during the outbreak. This is subject to change once we can find a delivery/airline service which is shipping deliveries internationally from the UK, and is cost-effective for our customers. We also don't want to charge you extortionate shipping prices! If you are interested in purchasing something from our collection, please fill in the form at the bottom of our shippings page, and we'll reserve some gear for you personally.
All deliveries placed within the UK can be fulfilled. Please, however expect a delay with you receiving your order. We will send you regular updates and let you know if your expected delivery time has changed. During the next few weeks, we expect to have to change our delivery methods, which means we will not be offering next day delivery services, until our delivery services are back to normal.
Similarly, to the UK Please expect a delay on orders placed within Europe. If you are a European customer, please be mindful that due to the Covid-19 outbreak orders placed may be rejected by our delivery services. As a result, we will not take any payment upon order, until we have confirmed your delivery based on your destination.
KEEPING YOURSELF SAFE
If you’re looking for trusted, up-to-date information about the Coronavirus, we recommend visiting the WHO website. We want to discourage false information from circulating, as this can cause more harm than good. Stay indoors, stay safe. We're in this together ♡.